For information about our return and refund policies, please see the details below.
At blbig, our commitment is to prioritize our customers and go the extra mile to assist you with any concerns. Customer satisfaction is our top priority, and we take pride in delivering a 5-star support service. We are dedicated to resolving any issues related to our products, services, or your blbig needs.
We encourage all customers to reach out to blbig support through Live chat, tech ticket, or at blbig01@hotmail.com for assistance, clarification, feedback, challenges, or help.
We are determined to find solutions and ensure your complete satisfaction with our service.
Refunds
Prior to processing a refund, we kindly ask for the opportunity to assist you. Contact our support via chat, tech ticket, or at blbig01@hotmail.com, and please allow 24–72 hours for our Support Team to respond. We strive to address your requests promptly.
Considering the instant download nature of digital media (software), it is non-returnable. There is no “trial” or “grace period” after purchasing any product, making all sales final. Once the software or service is purchased, it cannot be returned. Consequently, refunds cannot be provided.
A refund can be processed if the downloaded product from the website was entirely damaged, non-functioning, or did not fulfill its promises.
Refunds will not be granted if you choose not to use the purchased products. While we stand behind our products and are committed to assisting you with any issues, we also expect you to thoroughly understand your purchase and its intended purpose.